Option 1: Delete in the app
- Open Velaphi Go and sign in.
- Go to Account, then Account settings.
- Tap Delete account and confirm.
Your account closes straight away and you are signed out.
Privacy
Delete your account & data
How to delete your Velaphi Go account, what we remove, and what we may need to keep.
Option 2: Request by email
Email info@velaphi.com with subject Account deletion request. Include the email or phone number on your account so we can verify it. Verified requests are completed within 30 days.
What is deleted
- Profile (name, email, phone) and sign-in credentials
- Saved delivery addresses and preferences
- Push tokens and device IDs tied to your account
What may be kept
Order, payment, and audit records may be kept in anonymised or limited form when required for legal, tax, fraud, or accounting duties. Personal identifiers are removed or anonymised where we can. See the Privacy Policy for more detail.