Legal
Last updated: 19 September 2026
These terms cover Velaphi Go, Velaphi Go Driver, restaurant partners, and the Velaphi website.
These Terms of Use ("Terms") are an agreement between you and Velaphi ("we", "us") for the Velaphi website, Velaphi Go, Velaphi Go Driver, and related services (the "Services").
By creating an account, signing in, or using the Services, you accept these Terms. If you do not agree, do not use the Services.
Personal information is handled under our Privacy Policy: https://www.velaphi.com/privacy-policy.
Velaphi is a South African food ordering and delivery marketplace. We connect customers, restaurants, and independent drivers. We do not cook the food and are not the restaurant or the driver unless we say otherwise.
Contact: info@velaphi.com · https://www.velaphi.com
You must be 18 or older and able to contract under South African law.
Keep your details accurate. Protect your password, OTP codes, and device. Tell us if you suspect misuse.
We may refuse, suspend, or close an account for breach of these Terms, fraud or abuse, or where the law requires it.
How you use the Services matters:
An order is an offer to buy the listed items from the restaurant at the prices shown, plus fees, tip, and tax shown at checkout.
Payment runs through partners such as Paystack. Paying authorises that charge. We do not store full card numbers.
Status and tracking appear in the app. ETAs are estimates; restaurants, traffic, weather, and driver supply can cause delay.
Promotions follow their own rules. Misuse may void the benefit.
Cancel only while the app still allows it. After preparation starts, cancellation may be blocked.
Refunds and credits depend on the issue (missing items, quality, failed delivery). Contact support in-app or info@velaphi.com with the order details.
Raise food quality issues promptly so we can follow up with the restaurant.
Drivers are independent contractors, not Velaphi employees, unless a separate written contract says otherwise.
Before going online, complete verification (identity, licence, vehicle, banking). We may approve, reject, or require replacement documents. Online access needs an approved account and a linked vehicle where required.
Hold a valid licence and any needed permits. Follow road laws, treat people respectfully, and only accept work you can finish safely.
Fees and incentives shown in the app apply to completed work under the current programme. Fuel, data, insurance, and tax are yours unless the law says otherwise.
Do not share your account or game offers, location, or ratings. Serious misconduct can mean suspension or removal.
Keep menus, prices, allergens (where required), and availability accurate. You are responsible for food safety, quality, and packing.
You allow Velaphi to show your brand and menu and to process payments for your orders under your commercial deal with us.
Settlement, commission, and chargebacks follow your partner agreement. On those topics, that agreement overrides these Terms if they conflict.
You must not:
Location helps with nearby restaurants, ETAs, and tracking. Turn it off in device settings if you prefer; some features may stop working well.
Push notifications carry order and account updates. You can disable them in device settings.
Velaphi owns or licenses the software, branding, and content we publish. You get a limited licence to use the apps and site for their intended purpose.
Restaurant brands and menus stay with the restaurant. Reviews you post may appear in the Services; you grant Velaphi a licence to use them to run and promote the platform.
The Services are provided "as is" and "as available". We aim for uptime but do not guarantee uninterrupted or error-free service.
Restaurants are responsible for food. Drivers are responsible for how they deliver. Velaphi is a marketplace, not a guarantor of every third-party act.
Nothing here excludes liability South African law does not allow to be excluded.
To the fullest extent allowed by law, Velaphi is not liable for indirect or consequential loss, or loss of profits, data, or goodwill.
Where we are liable for an order, our total liability is limited to what you paid for that order through the Services, unless the law requires more.
You indemnify Velaphi against claims arising from your breach of these Terms, misuse of the Services, or (for restaurants and drivers) your service to customers, except to the extent caused by our unlawful conduct.
We may update the Services and these Terms. The current version lives on this page with a new "Last updated" date. Keep using the Services after a change and you accept it. For material changes we may also notify you in-app or by email.
You may stop using the Services and request deletion in the app or at https://www.velaphi.com/delete-account.
We may suspend or end access for breach or if we leave your area. Liability, indemnity, and IP terms survive termination.
These Terms are governed by South African law. South African courts have jurisdiction, without limiting mandatory consumer rights (including under the Consumer Protection Act).
Questions about these Terms: info@velaphi.com · https://www.velaphi.com
