Help Center

Need help?

Common questions for customers, restaurants, and drivers.

Customer support

info@velaphi.com

Hours

08:00–22:00 SAST

Frequently asked questions

Where can I download the apps?

Velaphi Go is on the App Store (https://apps.apple.com/za/app/velaphi-go/id6769460793) and Google Play (https://play.google.com/store/apps/details?id=com.velaphideliveryapp.ui). Ordering starts 1 November in our first launch areas (Lamontville, Montclair, Prospecton, Malukazi, Mobeni, Folweni & Umlazi). Velaphi Go Driver is on the App Store (https://apps.apple.com/za/app/velaphi-go-driver/id6785508430) and Google Play (https://play.google.com/store/apps/details?id=com.velaphidriver.ui).

How do I track my order?

Open Velaphi Go, go to Orders, and tap your current order. You will see the status and where the driver is.

How do I become a restaurant partner?

Sign up in the partner backoffice at backoffice.velaphi.com. From there you can verify your business and manage your menu.

How do I become a Velaphi driver?

Download Velaphi Go Driver from the App Store (https://apps.apple.com/za/app/velaphi-go-driver/id6785508430) or Google Play (https://play.google.com/store/apps/details?id=com.velaphidriver.ui). Sign up with your phone, confirm the OTP, then upload compliance documents under Account → Compliance documents. Velaphi reviews them, links your vehicle, and activates your account. Then go Online in the app. Full steps: velaphi.com/how-tos/driver

How long does driver setup take?

You can create an account and upload documents immediately. Going Online requires AdminHub approval of your compliance pack and a linked vehicle. After that you can take offers when Online in a launch area.

How can I contact support?

Email info@velaphi.com between 08:00 and 22:00 SAST.